How to complain

We pride ourselves on providing the very best service to our clients and hope we’ll never give you cause to complain. But if you need to raise a complaint, you can contact us at:

The Chief Operating Officer
The Pension Solutions Group
Unit F1
Avonside Enterprise Park
New Broughton Road
SN12 8BT
Tel: 01225 431 521

If you are not happy with our response to your complaint, you can refer the matter to the Financial Ombudsman Service (FOS) for free at:

Financial Ombudsman Service
Exchange Tower
Harbour Exchange
E14 9SR
Tel: 0800 023 4 567

Please note that if you do refer your case to FOS, you must do so within 6 months of receipt of our final response.