How to complain

We pride ourselves on providing the very best service to our clients and hope we’ll never give you cause to complain.  But, if you do need to raise a complaint, please contact us at:

The Chief Operating Officer
The Pension Solutions Group Limited
Unit F1, Avonside Enterprise Park
New Broughton Road
Melksham, Wiltshire
SN12 8BT
Tel: 01225 431521
info@tpsg.co.uk

If you’re not happy with our response to your complaint, you can refer the matter to the Financial Ombudsman Service (FOS) for free at:

Financial Ombudsman Service
Exchange Tower
Harbour Exchange
London
E14 9SR
Tel: 0800 023 4567

complaint.info@financial-ombudsman.org.uk

www.financial-ombudsman.org.uk

Contact us – Financial Ombudsman service (financial-ombudsman.org.uk)

Please note that if you do refer your case to FOS, you must do so within 6 months of receipt of our final response.